Frequently Asked Questions
Everything you need to know about gearing up with Planet X.
What is the typical shipping time for high-performance gear?
Standard domestic orders are processed within 24 hours and typically arrive within 3-5 business days. International shipping for our global athletes may take 7-14 business days depending on the destination.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for compression gear and sizing down for relaxed athletic fit apparel.
What is the Planet X return policy for sports equipment?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, certain items like undergarments and mouthguards cannot be returned once opened.
Does Planet X offer a warranty on professional-grade equipment?
Yes, all Planet X hardware and professional-grade equipment come with a 1-year limited warranty against manufacturing defects to ensure you can compete with confidence.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay for larger equipment purchases.
How should I care for my technical fabrics to ensure longevity?
To maintain the integrity of moisture-wicking and compression fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid fabric softeners and bleach.